Keeping Children Safe On Social Media

Education Parenting & Family Advice Technology | by | 31st Jan 2017

Locked keyboard - Keeping Children Safe On Social Media

Next Tuesday, 7th February, is Safer Internet Day 2017. To mark the occasion we’re looking at issues that parents are worried about, or should be thinking about, when it comes to the children in their care and their online activity.

There are many things to consider when it comes to the internet and it’s hard to know what the best advice is, so we decided to ask the South West Grid for Learning (SWGfL) who are experts in online safety, to write a guest blog for

It’s good to talk: A guide to keeping young people safe on social media

We’ve only just welcomed 2017 into our homes and already we’re seeing stories about the internet popping up that would make any parent wish they could make it go away forever. With Safer Internet Day 2017, on 7th February just around the corner we have some tips for parents, carers and professionals working with young people to help them understand and support children in this digital age.

So far this year we’ve heard the Children’s Commissioner for England tell us that young people are being left to fend for themselves online, while one parent’s recent Facebook post went viral when he discovered that his eight year-old daughter had received sexual messages from an unknown male through

Thankfully in this instance the parent found out in time and did the right thing by reporting it to the police and alerting other parents.

Also in the news recently was the hard hitting film by Leicestershire Police, Kayleigh’s Love Story (caution: some viewers may find this distressing), which serves as a stark warning about the risks of children chatting to people online who they don’t know. The film was made with support from Kayleigh’s family, and is part of a multi-agency campaign to tackle child sexual exploitation in the Leicestershire area, CEASE (Commitment to Eradicate Abuse and Sexual Exploitation).

Watching the film is hard and will make you worry about how quickly and easily a stranger could start a relationship with a child.

But before you rush off and tell them not to chat to anyone they don’t know online, it’s worth bearing in mind that more than 25% of new adult relationships in the UK (27% in our office) begin on dating apps or websites.

Of course, it’s important that young people take care when chatting online, but equally the message needs to reflect society’s trends. Young people grow up in a world of games and apps, with the most successful – Snapchat, Instagram, Movie Star Planet, Dub Smash to name just a few – including a private message function. It’s unrealistic to expect young people not to be inquisitive and want to chat to strangers in the same way that their parents’ generation does.

For a parent, Kayleigh’s Love Story stirs the guttural emotions that tell them to hold their child close and never let them out of sight. But it also prompts a number of important questions: What can I do? Who do I ask for help? How can I talk to my child about this? How do I know if there’s a problem?

Keeping young people safe while they’re chatting online

You can find lots of useful advice on the UKSIC website, but here are our top tips:

  • Have a conversation

Time moves on but talking about behaviour is still the best way to address any worries you may have. Talk with them about your concerns and ask them to show you what they do online to reassure you.

  • Look for signs and opportunities to intervene

Kayleigh’s Love Story highlights the persistent and continual fashion in which she was being contacted. If a child seems to be glued to their phone and you’re worried the new message notification is interrupting every aspect of their daily life have a chat with them about it.

Use these opportunities to have discussions with young people about the differences between healthy and unhealthy relationships to help highlight potential risks.

  • Trust your gut

If you have concerns, act now. There is a time and place for subtlety and reasoning, but when it comes to young people’s safety, this is not it.

  • Focus on the behaviour not the technology

Older generations often shy away from talking about online behaviour for fear of exposing their lack of knowledge about the different platforms. The key thing is the life experience adults have, which is far more valuable than any technological solution.

Focusing on behaviour allows you, as an adult, to draw from your experience to provide the support a young person may need.

As South West Grid for Learning’s (SWGfL) Online Safety Director, Ken Corish, wrote in this blog:

“Our children are not born experts in online life. They may have an affinity for technology but they are still children with all of the inexperience and naivety that brings. It is our job to support those things, no matter in which aspect of their life they occur.”

  • Do some research

There are no expectations on adults to know the ins and outs of every game, app or website in order to protect young people. But by learning the basics about an app, you at least give yourself a better understanding of the potential risks.

Most apps with a private messaging feature usually include privacy settings you can adjust to prevent strangers from messaging you. But your average eight year old who just wants to have fun may not think about that.

  • Supervise them

Cast your mind back to the dark ages – if your eight year-old child went into Blockbuster with you and chose to rent a 12a film, but you didn’t notice it was a 12, you wouldn’t have been angry at the DVD/VHS player (depending on your vintage) for playing it. You may even have still let them watch it, with you present and ready to cover their eyes and ears if a particularly scary scene came on.

Social media is much the same, young people need supervision and parents need to be aware of what their child is doing.

The majority of apps on the market are intended for children aged 13 and over. US legislation “COPPA” makes it illegal for apps hosted in America (which is most of them) to store data or advertise to minors under 13. However it is not illegal for someone under 13 to create an account, but the company can be prosecuted if they knowingly allow one to exist.

It’s fair to say that more robust age verification controls is something the industry needs to improve, after all anyone could enter any date of birth and create an account, but parents also have a role to play.

All this being said, one of the most important and empowering things any parent or member of the children’s workforce can do, is to build an open and transparent relationship with a child, one where they feel they can talk openly to you.

If your child willingly wants to tell you if someone online is being weird or they feel uncomfortable with something, that’s the biggest part of your job done.

This article was first published in the SWGfL magazine on 17 Jan 2017

Who are SWGfL? They provide products, services and solutions specifically for education establishments in the UK. In Wales they are working with the Welsh Government to raise e-Safety standards in schools. They operate the Professionals Online Safety Helpline, coordinate the UK Safer Internet Centre and are also responsible for coordinating Safer Internet Day. The following guest blog has been written by their practitioners on the Helpline, a free and confidential service that supports any professionals working with children and young people in the UK with any online issues relating to children or professionals themselves including online reputation, cyberbullying, social media mis-use, sexting and many more.  


The Professionals Online Safety Helpline can be contacted via email or call 0344 381 4772 between 10 and 4 on weekdays.




Information, advice and advocacy helpline for children and young people up to 25 in Wales. If they are worried about anything then they can call Meic free on 080880 23456, Text on 84001 or chat online here. Open 8am to midnight every day.


If you feel you need to talk to someone about this issue or any other problems your family is having then call our advisors on the FamilyPoint Cymru helpline. The helpline is open 9am – 5pm Monday to Friday. They can help you to find organisations that can help.

If you liked this article there are lots more articles in our Magazine section. Here are a selection of them:

Cyberbullying & Online Safety

A Problem Shared: My Daughter Is Obsessed With Gaming

Keeping The Kids Safe Online On Their New Gadgets


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