Need to know what information and support is available in your local area for your family? Your local Family Information Service (FIS) has all the answers.
FamilyPoint speaks to Family Information Service to find out more about what they do.
Can you tell us about the Family Information Service?
There are Family Information Services, or FIS for short, in every local authority in Wales. FIS offers free and up-to-date information to families on many services and topics such as childcare, leisure activities, education, health, parenting and lots more.
What do families get most out of your service?
The FIS will tailor information to families’ circumstances such as the children’s ages and the area where the family lives. FIS will also consider issues such as transport, additional needs and language requirements. Finally, FIS can support parents with accessing services or groups in your local area.
What do you do that families may not be aware of?
Most FIS offer Information Outreach sessions. An Information Officer may visit places such as baby clinics, toddler groups and school events to raise awareness of FIS with parents who have not yet heard about the service. Most FISes are also on Facebook or Twitter. This means that parents can find out about new events or developments quickly.
What advice would you like to give to families in Wales?
Contact your local FIS as they have friendly and knowledgeable staff who are used to speaking with parents, in confidence, about whatever affects their families. You can also contact your local FIS to find out about the many free or inexpensive activities and events that are on offer in your area for your family.
If there are any other problems your family is having, then call our advisors on the FamilyPoint Cymru helpline. The helpline is open 9am – 5pm Monday to Friday. They can help you to find organisations that can help.