In a special guest APS, FamilyPoint has teamed up with Newport Citizens Advice and their Gambling Support Service to help Helen and her gaming obsessed daughter.
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At the moment I am having trouble with my daughter. She is spending a large amount of her time playing on her Xbox. I know a lot of young people spend time on gaming and the internet, yet my daughter is spending up to 10 hours every day online.
She recently went through a particularly difficult time in school. She found that she was being bullied by people she thought were her friends. The school did intervene, however the experience has affected her in such a way that she now rarely wants to leave her room. She is now spending a lot of her time and money on gaming.
What can I do to help her?
Newport Citizens Advice’s Gambling Support Service responds to Helen
This is a common thing that is impacts on a lot of families. In the first instance setting some time to chat to her about her gaming, maybe go into her environment, so her bedroom. Ask about her interests, find out a bit more about what she is doing… be curious.
Young people often don’t think adults can relate to them so taking some time out to understand what her interests are will show that you are interested. Introduce some activities that you could do together. Try a few things such as, “I’d really like it if we could go to the cinema / walk the dog / go shopping together” alternatives to gaming rather than going in with, “You need to stop this.”
Often we try and stop a behaviour whether it’s gaming or gambling. Yet it’s important to remember if you want one thing to reduce you need to look at more healthy alternatives. These times spent together will also help you explore her thoughts and feelings around the bullying.
What support can I receive?
The Gambling Support Service at Newport Citizens Advice has experience in helping people with problem gambling and gaming behaviours. Although gambling and gaming can be seen as different problems, advances in technology has blurred the boundaries between the two. There has been a growth of in-app purchases, “Skin Betting” and targeted advertising amongst other things that has led to this. As a result, more people are experiencing adverse effects such as isolation, health issues and problems with work and study.
The Gambling Support Service applies a solution-focused approach to people experiencing gaming related harm. We can offer support face to face, by telephone or online across Wales. For free, independent, impartial and confidential advice call 01633 222622 or email email@example.com.
- Meic – meiccymru.org – 080880 23456
- Samaritans – samaritans.org – 116 123
- GamCare – gamcare.org.uk – 0808 8020 133
If you would like further information on national or local support services, then you can contact us at FamilyPoint Cymru via phone 0300 222 57 57, text 07860 052 905, or IM/Chat. We are open Monday – Thursday 6pm – 10pm and Friday & Saturday 10am – 2pm.
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