Information for Families in Caerphilly

Welcome to FamilyPoint Caerphilly – Your complete guide to family information in Caerphilly.

If you live in Caerphilly, Blackwood, Bargoed, Risca, Ystrad Mynach or anywhere else in the county of Caerphilly, this is your page to find information for your family.

Here you will find everything from essential contacts to the latest news, the key local services for families in Caerphilly (Family Information Service, Communities First, Families First, Flying Start, and Supporting People) and, if you scroll right down, loads of links to local info and useful things such as money, health, housing, things to do and much more.

So if you’re a parent or carer or have responsibility for a child, live in Caerphilly and want some information, we’ll point you in the right direction on this page.


Essential Contacts

Please see links for call charges.


101 – police non-emergency

NHS Direct Wales (0845 46 47)

National Debtline (0808 808 4000)

Live Fear Free Helpline (0808 80 10 800)

Report a vulnerable child at risk (0808 100 1727)
Report a vulnerable adult at risk (0808 100 2500)

Meic Cymru (0808 80 23456) (Text: 84001)

Caerphilly County Council (01443 815 588) or (01495 226 622)

Caerphilly Family Information Service (01443 863 232)

Stay in touch with FamilyPoint


Local key services

Caerphilly Family Information Service

For help with:

Childcare / Information / Money / Parenting / Things To Do

Caerphilly Family Information Service offers information and advice to parents, carers, grandparents, professionals and employers on a range of children’s activities and childcare services.

Caerphilly Flying Start

For help with:

Childcare / Education / Health

Flying Start is a Welsh Government funded programme and is available in targeted areas to support families to give 0-3 year-olds a Flying Start in life.

Caerphilly Families First

For help with:

Employment / Disability / Early Years / Health / Education / Emotional & Mental Health

Families First is a programme set up to support families throughout the Caerphilly county with a range of difficulties and challenges.

If you need support, advice or guidance, the Families First projects can help you get through those difficult times.

Caerphilly Supporting People Programme

For help with:

Additional Needs / Disability / Health and Well-being / Homelessness / Housing

The Caerphilly County Borough Supporting People team can support you if you need to move home, need help to access other services, help with budgeting, accessing education or employment and advice around maintaining your physical and mental health.

Local area

Local Information & useful links


  • Managing Your Money (Index)
    Find information and advice to help you on debt, budgeting, benefits, family support, household energy, credit unions, direct payments and more.
  • Citizens Advice Bureau (CAB): Caerphilly County
    Your local Citizens Advice Bureau offers practical, up-to-date information and advice for anyone on a wide range of topics including debt, benefits, housing, legal, discrimination, employment, immigration, consumer and more.
  • Money Advice Service
    Free and impartial advice, guides, support, tools and calculators to help you on a wide range of money issues.
  • Benefits (Index)
    Browse all the benefits information and help pages written by and kept up-to-date by the UK Government.
  • Shelter Cymru
    Free specialist, independent and confidential advice in Wales on a wide range of debts. Find your nearest face-to-face advisers here.
  • Turn2Us
    Helps people in financial hardship to gain access to welfare benefits, charitable grants and support services
  • Credit Unions
    Caerphilly Council’s info on credit unions and links to the 3 that operate here (BAG, Islwyn Community Credit Union, and SmartMoneyCymru)

Health & Well-being

Parenting & Family Advice

  • Parenting Toolbox (Index) (via
    Leaflets on a wide range of topics to help parents with information or to signpost you to someone who could support you, from parenting programmes and support groups to positive parenting and building self-esteem.
  • Family Lives (0808 800 2222)
    Family Lives offers a confidential and free helpline service (previously known as Parentline). Call on 0808 800 2222 for information, advice, guidance and support on any aspect of parenting and family life, including bullying.
  • Gingerbread (0808 802 0925)
    Support and practical advice for single parents.
  • Grandparents Association (0845 434 9585)
    Advice, information and support for grandparents, including those with full-time care of their grandchildren, those who’ve lost contact with them, and more. Services include a website, a general helpline, a welfare benefits helpline, support groups and factsheets.
  • Cardiff & Caerphilly NCT (National Childbirth Trust)
    A network of local parents offering practical and emotional support, information and friendship, including antenatal classes and postnatal groups. Note: You can also ask your midwife, health visitor or GP about antenatal classes.
  • Home-Start: Caerphilly Borough
    Free help, friendship, advice or support to struggling families with at least one child under a certain age – often in your own home – usually by parents (or those with extensive childcare experience).
  • Families Need Fathers – Both Parents Matter
    Provides face-to-face information support and advice to parents and grandparents through a network of 11 monthly support meetings across Wales. Also runs a helpline.


Education & Schools

  • Schools and learning
    Information about school admissions and appeals, adult learning, education grants and benefits, student finance, school travel passes, free school meals, term dates, attendance, and much more.
  • Schools finder
    Find schools’ contact details. Search by primary school, secondary school, special school, Welsh medium primary school or Welsh medium secondary school.
  • Estyn Inspection Report Search: Caerphilly
    Estyn inspects quality and standards in education and training providers in Wales. Find Estyn’s latest reports on all education and training providers in Caerphilly.
  • Search: Free Early Years Education (via Family Zone)
    Search for childminders, schools groups and day nurseries/playgroups in your area.
  • Adult learning
    Information about the range of courses available to adults in the community and other programmes to help improve your skills and work prospects. Find information on all adult education courses here, as well as information on ‘Get Caerphilly Online’ and ‘Digital Fridays’.


  • Housing (Index)
    Information on your housing options, applying for housing, older person’s housing, sheltered housing, private housing, housing grants and loans, and more. Also, find advice and support if you are homeless or at risk of becoming homeless, and have your say about housing.
  • Caerphilly Housing
    Website to help you find suitable accommodation in the Caerphilly area.
  • Supporting People Programme in Caerphilly
    Free housing advice and signposting to other specialist housing and financial services – to help you if you’re struggling with your finances and/or keeping your home.
  • Shelter Cymru (0845 075 5005)
    Free, specialist, independent and confidential legal advice and housing support.
  • Selected Advice & Support Agencies
    List of helpful advice and support agencies that could help you with housing-related matters provided by Caerphilly Housing.

Additional Needs & Disability

Local Activities & Events

stay informed

Stay informed

Family news, information and advice straight to your inbox. We promise to never spam and you can unsubscribe at anytime

Stay in touch with FamilyPoint



A Problem Shared Money News Parenting & Family Advice Rights & Responsibilities | by | 2nd Oct 2019

A Problem Shared: Is Our Area Not Deprived Enough For Services?

Why do some people seem to get more just because of their address? A reader has contacted because he’s fed…

A Problem Shared Parenting & Family Advice | by | 18th Jun 2019

A Problem Shared: My Daughter’s Boyfriend Is Using Her

What should you do if you dislike your child’s choice of partner? A parent contacted FamilyPoint for advice believing that…

A Problem Shared Housing Money Parenting & Family Advice | by | 29th Apr 2019

A Problem Shared: I Can’t Afford To Pay The Rent

Following the end of a relationship our reader is finding it hard to pay the rent. Find out what advice…