Information for Families in Cardiff

Welcome to FamilyPoint Cardiff – your complete guide to family information in Cardiff.

If you live in Cardiff, Tongwynlais, Pentyrch, Creigiau, or anywhere else in the county of Cardiff, this is your page to find information for your family.

Here you will find everything from essential contacts to the latest news, the key local services for families in Cardiff (Family Information Service, Communities First, Families First, Flying Start, and Supporting People) and, if you scroll right down, loads of links to local info and useful things such as money, health, housing, things to do and much more.

So if you’re a parent or carer or have responsibility for a ildild, live in Cardiff and want some information, we’ll point you in the right direction on this page.


Essential Contacts

Please see links for call charges.



101 – police non-emergency

NHS Direct Wales (0845 46 47)

National Debtline (0808 808 4000)

Live Fear Free Helpline (0808 80 10 800)

Meic Cymru (0808 80 23456) (Text: 84001)

Cardiff County Council (029 2087 2087)

Cardiff Family Information Service (029 2035 1700)

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Local key services

Family Information Service Cardiff

Cardiff Family Information Service

For help with:

Childcare / Information / Money / Parenting / Things to Do

Family Information Service Cardiff is the first point of contact for advice and information on local services for families and carers.

Flying Start Cardiff

Cardiff Flying Start

For help with:

Childcare / Health and well-being / Parenting Support / Speech, Language and Communication Support

Flying Start Cardiff supports parents by providing health advice, learning skills support and practical ideas to help you guide your children towards a brighter future. Children up to 3 years and 11 months may be eligible.

Families First Cardiff

Cardiff Families First

For help with:

Employment / Education / Health and Well-being / Money / Parenting / Families First Freephone / Helpline / Information / Signposting

The Families First Freephone service provides an access point to the Families First programme in Cardiff for families and professionals. Families First helps families that need some extra help or support.

Housing Options Cardiff

Cardiff Housing Options

For help with:

Additional Needs / Disability / Health and Well-being / Homelessness / Housing

Cardiff’s Housing Options Service can help you if you are at risk of losing your home, or if you are homeless now and either sleeping rough or relying on friends for a bed for the night.

Local area

Local Information & useful links


Health & Well-being

Parenting & Family Advice

  • Cardiff Family Information Service – Parenting
    A collection of useful links to services, groups and websites offering support, advice and information on a wide range of parenting matters. Provided by Cardiff’ Family Information Service.
  • Parenting. Give It Time
    Practical parenting information, tips and activities for parents of children from birth to age 5.
  • Home-Start BGR Cardiff
    Free support, friendship and practical help to families with at least one child under five years old  – in your own home – by other parents
  • Home-Start Cardiff East
    Free help, friendship, advice or support to struggling families with at least one child under eight years old, usually by parents (or those with extensive childcare experience)
  • Care For The Family: Events In Cardiff
    National charity that promotes strong family life and helps those with family difficulties. Events and courses to support and strengthen your relationships and family life.
  • Cardiff FNF Both Parents Matter Cymru: Face-To-Face Support Meetings
    Free face-to-face information, support and advice to (grand)parents to help them fulfil their responsibilities to, maintain direct contact with and develop meaningful relationships with their (grand)children
  • Cardiff & Caerphilly NCT (National Childbirth Trust)
    A network of local parents offering practical and emotional support, information and friendship, including antenatal classes and postnatal groups. Note: You can also ask your midwife, health visitor or GP about antenatal classes.


Education & Schools


  • Housing (Index)
    Information on applying for housing, living in a council property, private housing, being homeless or at risk, Housing Benefit, Assisted Home Ownership, tenant support, sheltered housing, Gypsy and traveller sites, etc.
  • Cardiff Housing Service (Homepage)
    Main website made by Cardiff Council and Cardiff Housing Associations to give information and advice on all housing options available to you, including assisted home ownership schemes.
  • Hubs and Housing Offices
    Details, locations and opening times of all housing offices and advice hubs across the city. The place for face-to-face housing advice, queries and applications.
  • Housing Associations in Cardiff
    Contact details for all Cardiff housing associations. Housing associations offer similar housing as local councils – often for those on low income or who need extra support.
  • Tenants Support Scheme
    Helps vulnerable people – in any housing type – with budgeting, tenancy issues, advocacy, managing money, debt advice, access to training and employment, etc.

Additional Needs & Disability

  • Cardiff Family Information Service: Disability and Additional Needs
    Search for links to money advice services, and activities for those with additional needs/disabilities in Cardiff. Also includes links to Welsh Government information and Cardiff’s strategies for people with disabilities/additional needs, their parents and carers.
  • Disability
    Information on Blue Badge parking, disabled facilities grants, adapting your home, child health and disability, and disabled services list.
  • Special Education Needs (SEN) (Index):
    A wide range of advice and support for families with children who have special education needs in Cardiff.
  • SNAP Cymru
    SNAP Cymru provides free, specialist, independent and advice and support to parents, children and young people (0 -25) who have or may have additional learning needs. This includes a bilingual telephone helpline service, a specialist casework service, disagreement resolution and support at meetings, tribunals and appeals.
  • Cardiff and the Vale Parents Federation
    A charity run by and for parents and carers of disabled children and adults with a learning disability. Ensures parents/carers are kept connected, informed, consulted and listened to, whilst also raising awareness and providing respite options.
  • Cardiff Families First Disability Focus
    Services that support disabled young people in their own homes, to access their local community, to have fun and/or to meet friends.
  • Innovate Trust
    Advice and support for people in Cardiff & Vale with learning disabilities, mental health problems or physical disabilities, including full-time care, supported employment, vocational training, tenancy support and respite care.
  • Where you Stand
    Information for parents, carers, disabled children and adults with learning disabilities in Cardiff and the Vale of Glamorgan

Local Activities & Events

  • Family Information Service Cardiff: What’s On
    Find out about Cardiff leisure activities, children’s play activities and groups, play centres and cafes, places to visit, and more.
  • Things to do in Cardiff (
    A simple and fun website to find somewhere to take the kids for a great family day out. Contains information on attractions, a section on baby facilities in each attraction and some of the most common questions answered by those who actually run the attractions.
  • TheSprout: Events
    TheSprout is Cardiff’s interactive magazine and information service for children and young people aged 11-25. Here, you can view its large events calendar for children and young people in Cardiff and/or share your own event.
  • Visit Cardiff
    Cardiff’s official tourism website. Find out about things to do and see, upcoming events, where to eat and drink, where to shop, and more.
  • Things to do in Cardiff (
    List of, reviews on and advice about the top things to do in Cardiff, mostly provided by users.
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