Information for Families in Denbighshire

Welcome to FamilyPoint Denbighshire – your complete guide to family information in Denbighshire.

If you live in Rhyl, Prestatyn, Denbigh, Ruthin or anywhere else in the county of Denbighshire, this is your page to find information for your family.

Here you will find everything from essential contacts to the latest news, the key local services for families in Denbighshire (Family Information Service, Communities First, Families First, Flying Start, and Supporting People) and, if you scroll right down, loads of links to local info and useful things such as money, health, housing, things to do and much more.

So if you’re a parent or carer or have responsibility for a child, live in Denbighshire and want some information, we’ll point you in the right direction on this page.

Essential Contacts

Please see links for call charges.



101 – police non-emergency

NHS Direct Wales (0845 46 47)

National Debtline (0808 808 4000)

Live Fear Free Helpline (0808 80 10 800)

Meic Cymru (0808 80 23456) (Text: 84001)

Denbighshire County Council (8:30am – 5:00pm: 01824 706 101) or (out of hours: 01745 351 205)

Denbigh Family Information Service (01745 815891)

Children and Families Support Gateway (01824 712200) – To raise concerns for the safety, care or wellbeing of a child (9-5 Monday to Thursday and 9-4:30 Friday)

North East Wales Emergency Duty Social Work Team (0845 0533 116) – Out of hours social work service (5pm-8:30am Monday to Friday and from 4:30pm Friday until 8:30am Monday on weekends and bank holidays)


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Local key services

Denbighshire Family Information Service

For help with:

Childcare / Information / Money / Parenting / Things To Do

Denbighshire Family Information Service provides impartial information and advice on a range of subjects and services available for children, young people and families living in Denbighshire.

Denbighshire Flying Start

For help with:

Childcare / Education / Health

Flying Start projects help children get the best start in life. Offering a broad range of services under one roof, they improve children’s outcomes in preparation for school and in the long term.

Denbighshire Families First

For help with:

Employment / Disability / Early Years / Health / Education / Emotional & Mental Health / Family Support / Income Maximisation / Parenting/ Young Carers / Youth Support

The Families First Programme brings together those who provide support to your family, working together to ensure that all needs are met in a coordinated manner, at the right time when your family needs it.

Denbighshire Supporting People Programme

For help with:

Support available with: Additional Needs / Disability / Health and Well-being / Homelessness / Housing

Supporting People is a Welsh Government programme that provides housing-related support to anyone over the age of 16 who may be at risk of becoming homeless.

Local area

Local Information & useful links


Health & Well-being

  • Betsi Cadwaladr – University Health Board
    Find local dentists, GP surgeries, opticians, pharmacies and hospitals.
  • Conwy and Denbighshire Mental Health Advocacy Service (CADMHAS)
    Conwy and Denbighshire Mental Health Advocacy Service works in partnership with the people it supports, takes their side and is committed to providing an efficient and effective advocacy service to all its clients.
  • Vale of Clwyd – Mind
    Worried about money,  going through a bereavement, have a child with an eating disorder or being bullied? Here are lots of links to local organisations that can help you get through a difficult time.
  • Denbighshire Wellbeing
    Find out what few simple changes to our daily routine can make us feel happier and healthier.
  • Hafal
    Hafal supports people with serious  mental illness and their families to work towards recovery.

Parenting & Family Advice

  • Denbighshire County Council – Advice and information for families
    If you or your family are struggling with some difficult problems, there is support available for you. This page lists several services available to your family on lots of topics, including childcare, housing, pregnancy, and much more.
  • Denbighsire Family Information Service – Parenting Activities and Events
    Info on Bookstart Rhymetime, Cymru for Kids and more.
  • Kinship Carers
    If you are caring for a young relative – niece/nephew, grandchild, younger cousin, or friend’s child, Kinship Carers can provide support and guidance, and signpost you to legal advice.
  • WCD Young Carers
    Support for Young Carers up to 18 in Wrexham, Conwy and Denbighshire to continue to care for their loved ones and to care for themselves by putting them in touch with someone who will listen and understand, provide information, arrange support and act as an advocate. Call 01597 823800 or e-mail
  • Parenting. Give It Time
    Practical parenting information, tips and activities for parents of children from birth to age 5.


Education & Schools

  • Denbighshire County Council – Education
    Lots of information, from schools and admissions to adult learning courses, grants and more.
  • Adult education
    Whether you want to brush up on your computer skills, prepare yourself for work, improve your English or try something new, Denbighshire’s colleges offer a range of part-time courses.
  • Employment Skills
    Lots of courses to build your self-confidence and help with work.
  • Learn Welsh
    Gain confidence in conversational and written Welsh.


  • Denbighshire Housing
    Find information on rented and affordable accommodation in the Denbighshire area.
  • Supporting People Programme
    Denbighshire Supporting People Programme can help you if you are at risk of losing your home.  It can also help develop skills to budget and live independently.
  • NACRO Conwy and Denbighshire Bond Scheme
    Conwy and Denbighshire Bond Scheme aims to help people who are homeless or at risk of homelessness to secure accommodation via a deposit guarantee in place of a cash deposit payment to a private landlord.
  • Homeless emergency support
    If you are about to become homeless, you will be given help to find  temporary accommodation.
  • Nest – support with your energy bills
    If you own or privately rent your home and you or someone you live with receives means tested benefit then you may qualify for support with your bills.

Additional Needs & Disability

  • Denbighshire County Council – Additional Learning Needs and Disabilities
    Get support to find childcare that can meet the needs of your child’s disability.  Also register your child to help Denbighshire County Council develop services to cater for all disabilities.
  • Denbighshire County Council – Disability
    Includes lots of links for you and your family access support, advice and information on disability and additional needs services in Denbighshire.
  • Denbighshire Wellbeing Plan – Needs Assessment
    Background information on Denbighshire’s health and wellbeing disability plans.
  • Contact a Family
    Support, advice and information for families with disabled children, no matter what their condition or disability.
  • Family Fund
    Family Fund provides grants to low-income families raising disabled and seriously ill children and young people.
  • SNAP Cymru
    SNAP Cymru provides free, specialist, independent and advice and support to parents, children and young people (0 -25) who have or may have additional learning needs. This includes a bilingual telephone helpline service, a specialist casework service, disagreement resolution and support at meetings, tribunals and appeals.

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