Information for Families in Gwynedd

Welcome to FamilyPoint Gwynedd – your complete guide to family information in Gwynedd.

If you live in Caernarfon, Bethesda, Ffestiniog, Pwllheli, Dolgellau or anywhere else in the county of Gwynedd, this is your page to find information for your family.

Here you will find everything from essential contacts to the latest news, the key local services for families in Gwynedd (Family Information Service, Communities First, Families First, Flying Start, and Supporting People) and, if you scroll right down, loads of links to local info and useful things such as money, health, housing, things to do and much more.

So if you’re a parent or carer or have responsibility for a child, live in Gwynedd and want some information, we’ll point you in the right direction on this page.

Essential Contacts

Please see links for call charges.



101 – police non-emergency

NHS Direct Wales (0845 46 47)

National Debtline (0808 808 4000)

Live Fear Free Helpline (0808 80 10 800)

Meic Cymru (0808 80 23456) (Text: 84001)

Gwynedd Council (01766 771 000)

Gwynedd Family Information Service (Gwynedd-Ni) (01286 675 570)

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Local key services

Gwynedd Ni – Family Information Service

For help with:

Childcare / Information / Money / Parenting / Things To Do

Gwynedd Ni provides impartial information and advice on a range of subjects and services available for children, young people and families living in Gwynedd.

Gwynedd Flying Start

For help with:

Childcare / Health and Well-being / Parenting Support / Speech, Language and Communication Support

Flying Start is the Welsh Government targeted Early Years programme for families with children under 4 years of age in specific areas of Wales.

Gwynedd Families First

For help with:

Employment / Disability / Early Years / Health / Education / Emotional & Mental Health

Better health and wellbeing, education and employment for low-income families living in Gwynedd.

Gwynedd Supporting People Programme

For help with:

Additional Needs / Disability / Health and Well-being / Homelessness / Housing

The Supporting People Scheme provides support to people who are at risk of losing their tenancy and becoming homeless. They provide housing-related support services and helps you to live independently in the community.

This could be in your own home or in hostels, sheltered housing, or other specialist supported housing. They provide complementary support for people who may also need personal or medical care.

Local area

Local Information & useful links


  • Benefits and grants (Index)
    Find out about making a benefit claim, housing benefits, Council Tax reduction, the benefit cap, Discretionary Housing Payments (DHP), health and social care grants and benefits, community / charities grants, and more.
  • Citizen’s Advice Bureau: Gwynedd and South Anglesey
    Free, independent, confidential and impartial specialist advice on debt, housing, money and welfare benefits. Local and national helpline also available.
  • Money Advice Service
    Free and impartial advice, guides, support, tools and calculators to help you on a wide range of money issues.
  • Benefits (Index)
    Browse all the benefits information and help pages written and kept up-to-date by the UK Government.
  • Shelter Cymru
    Free, specialist, independent and confidential advice in Wales on a wide range of debts. Find your nearest face-to-face advisers here.
  • Carers Outreach Service
    Financial entitlements advice for adult carers.
  • North Wales Credit Union: Office Locations
    If you live or work on Gwynedd, you could get a wide range of practical, affordable and straightforward financial services from this ethical and community-run institution. Find your nearest office location here.

Health & Well-being

Parenting & Family Advice

  • Family Lives (0808 800 2222)
    Family Lives offers a confidential and free helpline service (previously known as Parentline). Call on 0808 800 2222 for information, advice, guidance and support on any aspect of parenting and family life, including bullying.
  • Gingerbread (0808 802 0925)
    Support and practical advice for single parents.
  • Carers Outreach Service
    Support and advice for adult carers.
  • Grandparents Association (0845 434 9585)
    Advice, information and support for grandparents, including those with full-time care of their grandchildren, those who’ve lost contact with them, and more. Services include a website, a general helpline, a welfare benefits helpline, support groups and factsheets.
  • Gwynedd Ni – Family Life
    Find parenting and relationship information and support here, including on abusive relationships, support for fathers, cooking courses, money courses, one-to-one support at home, and more.
  • Gwynedd Ni – Parenting
    If you are looking for ideas to improve your parenting skills, then this page lists some upcoming events!
  • Families Need Fathers – Both Parents Matter
    Provides face-to-face information support and advice to parents and grandparents through a network of 11 monthly support meetings across Wales. Also runs a helpline.
  • Parenting. Give It Time
    Practical parenting information, tips and activities for parents of children from birth to age 5.


  • Gwynedd Ni – Using Childcare
    Free information on all aspects of childcare, including choosing childcare, registered and unregistered childcare, free part-time nursery education for three-year-olds, and more.
  • Gwynedd Ni – Directory
    Search for childcare near to you, including childminders and nurseries, as well as clubs and activities.
  • Flying Start Gwynedd
    Free, quality, part-time childcare for children under four in certain areas of Gwynedd, as well as sessions to improve children’s skills before they go to school, and additional support to parents.
  • School admissions
    Find information on school admissions in Gwynedd and catchment areas, and make an application for your child to attend one of Gwynedd’s primary schools.
  • Care and Social Services Inspectorate Wales (CSSIW)
    The CSSIW is responsible for inspecting social care and social services in Wales, including child-minders, nurseries, homes for older people, and more. Find the care service and/or inspection report you want here.
  • Families Need Fathers – Both Parents Matter
    Provides face-to-face information support and advice to parents and grandparents through a network of 11 monthly support meetings across Wales. Also runs a helpline.

Education & Schools


  • Housing (Index)
    Find out about social housing, affordable housing, homelessness, private accommodation, housing benefits, and much more.
  • Gwynedd Housing
    Information about rented and affordable accommodation in the Gwynedd area, as well as help for those looking for a home to make choices about the most suitable option for them.
  • Supporting People in Gwynedd – Preventing homelessness
    Free housing advice and signposting to other specialist housing and financial services – to help you if you’re struggling with your finances and/or keeping your home.
  • Shelter Cymru (0845 075 5005)
    Free, specialist, independent and confidential legal advice and housing support.
  • Tai Teg
    A register of people interested in homeownership in the Gwynedd and Anglesey areas who cannot currently afford to buy outright on the open market, as well as free information to help you through the options.

Additional Needs & Disability

  • Gwynedd-Ni: Disabled Children and Children with Additional Needs
    Find helpful, easy-to-understand information on the support available for children with disabilities and additional needs, including a large lists of contacts that could help you with education, equipment, finance, holidays, leisure, social services, transport, and more.
  • Gwynedd Council: Disability (Index)
    Find out about the information, advice, services and support available by Gwynedd Council regarding disability, including schemes, official teams, legal, financial, parking, and much more.
  • Gwynedd Council: Special educational needs
    Information on a range of special needs issues, including what to do if you think your child has special educational needs, support schemes for families, Annual Reviews, Transition Reviews, Transition Plans, and more. Also, you can find the contact details of Gwynedd’s Special Needs Schools here.
  • SNAP Cymru
    SNAP Cymru provides free, specialist, independent and advice and support to parents, children and young people (0 -25) who have or may have additional learning needs. This includes a bilingual telephone helpline service, a specialist casework service, disagreement resolution and support at meetings, tribunals and appeals.
  • Mencap: Wales Learning Disability helpline (0808 808 1111)
    Free, bilingual helpline that offers information and advice about learning disabilities. Operated by Mencap, a UK-wide learning disability support and campaign charity.

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