Information for Families in Monmouthshire

Welcome to FamilyPoint Monmouthshire – your complete guide to family information in Monmouthshire.

If you live in Abergavenny, Caldicot, Chepstow, Monmouth, Magor, Usk, or anywhere else in the county of Monmouthshire, this is your page to find information for your family.

Here you will find everything from essential contacts to the latest news, the key local services for families in Monmouthshire (Family Information Service, Families First, Flying Start, and Supporting People) and, if you scroll right down, loads of links to local info and useful things such as money, health, housing, things to do and much more.

So if you’re a parent or carer or have responsibility for a child, live in Monmouthshire and want some information, we’ll point you in the right direction on this page.

Essential Contacts

Please see links for call charges.


101 – police non-emergency

NHS Direct Wales (0845 46 47)

National Debtline (0808 808 4000)

Live Fear Free Helpline (0808 80 10 800)

Meic Cymru (0808 80 23456) (Text: 84001)

Monmouthshire County Council (01633 644644)

Monmouthshire Family Information Service (01633 644527)

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Local key services

Monmouthshire Family Information Service

For help with:

Childcare / Information / Money / Parenting / Things To Do

Monmouthshire Family Information Service is a free, impartial service available to parents, carers, families and professionals throughout Monmouthshire.

Monmouthshire Flying Start

For help with:

Childcare / Health and Well-being / Parenting Support /Early Talking support

Living in a Flying Start area entitles your child and family to visits from the Flying Start health team who are there to offer support and guidance. The health team will be based close to your home and are happy to provide home visits.

Monmouthshire Families First

For help with:

Employment / Disability / Early Years / Health / Education / Emotional & Mental Health

Better health and wellbeing, education and employment for low-income families living in Monmouthshire.

Monmouthshire Supporting People Programme

For help with:

Additional Needs / Disability / Health and Well-being / Homelessness / Housing / Support

Supporting People is there to help you if you are at risk of losing your home.  We can provide you with support to maintain your accommodation and help you develop skills to live independently.  Our aim is to help you to overcome the problems that have badly affected your housing in the past, and to enable you to live independently in the future.

Local area

Local Information & useful links


Health & Well-being

Parenting & Family Advice

  • Gingerbread
    Support and practical advice for single parents.
  • Monmouthshire Family Information Service: Parenting | Family Support
    Find information about local parenting programmes, the Joint Assessment Family Framework (JAFF), local and national support, and parenting tips and advice on a wide range of topics, such as nappy rash, positive parenting, and more.
  • National Childbirth Trust: Monmouth & District
    A network of local parents in offering practical and emotional support, information and friendship in and around Monmouth, including antenatal classes and postnatal groups. Note: You can also ask your midwife, health visitor or GP about antenatal classes.
  • Family Lives (0808 800 2222)
    Family Lives offers a confidential and free helpline service (previously known as Parentline). Call on 0808 800 2222 for information, advice, guidance and support on any aspect of parenting and family life, including bullying.
  • Grandparents Association (0845 434 9585)
    Advice, information and support for grandparents, including those with full-time care of their grandchildren, those who’ve lost contact with them, and more. Services include a website, a general helpline, a welfare benefits helpline, support groups and factsheets.
  • Parenting. Give It Time
    Practical parenting information, tips and activities for parents of children from birth to age 5.
  • Dads Can
    A range of support for All Dads aged 14 – 25 yrs, who are living in Newport or Monmouthshire
  • Ziggies
    Ziggies is an after school club for both parents and kids, where families come together to enjoy a fun and free story club.


Education & Schools


  • Housing (Index)
    Find out about housing-related support services, appropriate and affordable housing, discretionary housing payments, housing support, safety and efficiency in housing, housing benefit and homelessness.
  • Monmouthshire Homesearch
    The County Council and the three largest housing associations in the county have come together to offer affordable accommodation. Here you can register for housing and see what homes are available to rent or buy.
  • Housing Support (Supporting People Programme in Monmouthshire)
    If you’re finding it difficult to find accommodation in Monmouthshire County Council area or to keep the accommodation you’ve already got, Housing Support could give you the help you need. They help vulnerable people live as independently as possible in their own homes or housing.
  • Shelter Cymru (0845 075 5005)
    Free, specialist, independent and confidential legal advice and housing support.

Additional Needs & Disability

  • Monmouthshire Family Information Service: Additional Needs Support
    If your child has autism, deafness, down’s syndrome or any type of additional needs, find support here. Contains a large list of organisations that can provide support with additional needs.
  • Monmouthshire Council: Physical disabilities
    Find out about the range of services available to help those with a physical disability in Monmouthshire.
  • Monmouthshire Council: Children with disabilities
    Find out about the variety of short breaks offered by the council, as well as the “Children with Disabilities Index”, which helps the council and other agencies plan services and target resources.
  • SNAP Cymru
    SNAP Cymru provides free, specialist, independent and advice and support to parents, children and young people (0 -25) who have or may have additional learning needs. This includes a bilingual telephone helpline service, a specialist casework service, disagreement resolution and support at meetings, tribunals and appeals.
  • Sparkle Appeal – Serennu Children’s Centre
    Leisure and sports activities for children with additional needs from 0-17 plus information, healthcare, parent support groups and advice services.

Local Activities & Events

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