Information for Families in Swansea

Welcome to FamilyPoint Swansea – your complete guide to family information in Swansea.

If you live in Swansea, Gowerton, Llanmadoc, Oxwich, or anywhere else in the county of Swansea this is your page to find information for your family.

Here you will find everything from essential contacts to the latest news, the key local services for families in Swansea (Family Information Service, Communities First, Families First, Flying Start, and Supporting People) and, if you scroll right down, loads of links to local info and useful things such as money, health, housing, things to do and much more.

So if you’re a parent or carer or have responsibility for a child, live in Swansea and want some information, we’ll point you in the right direction on this page.

Essential Contacts

Please see links for call charges.


101 – police non-emergency

NHS Direct Wales (0845 46 47)

National Debtline (0808 808 4000)

Live Fear Free Helpline (0808 80 10 800)

Meic Cymru (0808 80 23456) (Text: 84001)

Swansea County Council (01792 636000)

Swansea Family Information Service (01792 517222)

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Local key services

Swansea Family Information Service

For help with:

Information / Childcare / Early Years / Things To Do / Play, Sport and other recreational facilities / Financial information / Parenting / Workforce Development

Swansea Family Information Service (FIS) provides free, impartial information, advice and guidance on a wide range of childcare, children’s, family support and family related topics.

Swansea Flying Start

For help with:

Childcare / Health and Well-being / Parenting Support / Speech, Language and Communication Support

Flying Start is the Welsh Government’s flagship Early Years Programme for families with children who are under 4 years of age.

Swansea Families First

For help with:

Employment / Disability / Early Years / Health / Education / Emotional & Mental Health

Swansea Families First supports families, particularly those on low incomes, with a clear emphasis on prevention and early intervention. Many agencies work together to help the whole family.

Swansea Supporting People Programme

For help with:

Additional Needs / Disability / Health and Well-being / Homelessness / Housing

The Supporting People Programme can provide housing related support if for whatever reason you are at risk of becoming homeless. It can provide skills and support to help you live independently.

Local area

Local Information & useful links


  • Money Advice Service
    Free and impartial advice, guides, support, tools and calculators to help you on a wide range of money issues.
  • Benefits (Index)
    Browse all the official benefits information and help pages.
  • Swansea Debt Panic Button
    The Debt Panic Button aims to help people out of the misery of debt and save residents falling into the trap of taking costly advice or consolidation loans which can actually increase financial pressures. Debt help is free, and provided in an easy to follow step-by-step guide.
  • Citizens Advice Bureau (CAB): Local Search
    Your local Citizens Advice Bureau offers practical, up-to-date information and advice for anyone on a wide range of topics including debt, benefits, housing, legal, discrimination, employment, immigration, consumer and more.
  • Shelter Cymru
    Free independent specialist advice, advocacy and legal representation for anyone with housing problems. Find your nearest face-to-face advisers here.
  • Turn2us
    Turn2us helps people in financial need gain access to welfare benefits, charitable grants and other financial help. Help available in Swansea can be found here.

Health & Well-being

Parenting & Family Advice

  • Family Centres and Children Centres in the City and County of Swansea
    Family Centres provide a range of quality community services to children, young people and families to build and strengthen relationships. Find your local centre here.
  • Family Lives (0808 800 2222)
    Family Lives offers a confidential and free helpline service (previously known as Parentline). Call on 0808 800 2222 for information, advice, guidance and support on any aspect of parenting and family life, including bullying.
  • Gingerbread
    Support and practical advice for single parents.
  • Grandparents Association (0845 434 9585)
    Advice, information and support for grandparents, including those with full-time care of their grandchildren, those who’ve lost contact with them, and more. Services include a website, a general helpline, a welfare benefits helpline, support groups and factsheets.
  • Swansea FNF Both Parents Matter Cymru: Face-To-Face Support Meetings
    Free face-to-face information, support and advice to parents and grandparents to help them fulfil their responsibilities to, maintain direct contact with and develop meaningful relationships with their children and grandchildren.
  • National Childbirth Trust: Swansea
    A network of local parents offering practical and emotional support, information and friendship, including antenatal classes and postnatal groups. Note: You can also ask your midwife, health visitor or GP about antenatal classes.


Education & Schools


  • Housing (Home)
    Council information on finding a home, council tenants information, housing grants and loans, leaseholding, and the tenancy support unit.
  • Useful Housing Contacts
    Provides contact details for a variety of services, including: Coastal housing, Housing Options, Housing Grants, Neighbourhood Support Unit (NSU), Rents Team, Repairs, Right to Buy, Sheltered Housing, Tenancy Support Unit, Housing Associations, and more.
  • Supporting People Programme in Swansea
    Housing advice and signposting to other specialist housing and financial services — to help vulnerable people live as independently as possible in their own homes or housing.
  • Shelter Cymru (0345 075 5005)
    Free, specialist, independent and confidential legal advice and housing support.

Additional Needs & Disability

  • Find a list of all service providers in Swansea, or search especially for disability providers (by clicking on ‘Search by type of service provided’).
  • Information for parents and carers of disabled children and young people in Swansea, including a helpful search for support for your child or young person and your family. Produced by 1 Stop Swansea, a website created for and with parents and carers of disabled children in Swansea.
  • Disabled children and young people
    If you’re a parent or carer of a child or young person with a disability, you can find information, advice and services here.
  • Disabilities (Index)
    Find specialist information, advice, resources and/or services that could help you, including getting out and about, aids and equipment, adaptations to your home, Occupational Therapy, and much more.
  • Special educational needs (SEN)
    Find information about how children and young people with special educational needs are supported in the City and County of Swansea area, including a guide for parents, information on special schools, referrals, and more.
  • Snap Cymru
    SNAP Cymru provides free, specialist, independent and advice and support to parents, children and young people (0 -25) who have or may have additional learning needs. This includes a bilingual telephone helpline service, a specialist casework service, disagreement resolution and support at meetings, tribunals and appeals.
  • Mencap: Wales Learning Disability helpline (0808 808 1111)
    Free, bilingual helpline that offers information and advice about learning disabilities. Operated by Mencap, a UK-wide learning disability support and campaign charity.

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